Privacy Policy

This Privacy Policy describes how Codeloom ("we", "us", or "our") collects, uses, and handles information about visitors and learners who interact with our website and course offerings. We aim to be straightforward about our practices so you can make informed decisions.

By using our website, you acknowledge that you have read this policy. If you have questions about anything described here, you are welcome to contact us at any time.

1. Who We Are

Codeloom is an online school for AI development, operated from Bangkok, Thailand. Our registered address is 59 Sathon Tai Road, Sathon, Bangkok 10120. You can reach us by phone at +66 81 359 6204 or by email at [email protected].

2. Information We Collect

We collect information in the following ways:

• Information you provide directly — when you complete our contact form, enquire about a course, or correspond with us by email or phone. This may include your name, email address, and phone number.
• Information collected automatically — when you browse our website, we may receive standard technical data such as your IP address, browser type, referring page, and pages visited. This is collected through cookies and similar technologies, described further in our Cookie Policy.
• Enrolment information — if you enrol in a course, we collect details necessary to process your registration and provide access to course materials.

We do not collect sensitive personal data (such as health information, financial account numbers, or government identification) through this website.

3. How We Use Your Information

We use the information we hold to:

• Respond to enquiries and provide information about our courses
• Process enrolments and facilitate access to course content
• Send relevant updates about your course or our educational offerings, where you have indicated an interest
• Improve the content and usability of our website
• Comply with applicable legal obligations

We do not use your information for automated decision-making that produces legal or similarly significant effects.

4. Legal Basis for Processing

Where data protection law requires a legal basis for processing personal data, we rely on the following:

• Contract — to process enrolments and deliver course services you have requested
• Legitimate interests — to respond to enquiries, maintain website security, and improve our services, where these interests are not outweighed by your rights
• Consent — for any optional communications or cookies that require your agreement
• Legal obligation — where we are required by law to process or retain information

5. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share information with:

• Service providers — organisations that support our operations (such as website hosting, payment processing, or communication tools) under appropriate data protection agreements
• Legal authorities — where required to do so by law, court order, or regulatory obligation

Any third parties we work with are expected to handle your information in a manner consistent with applicable data protection standards.

6. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy, or as required by applicable law. Enquiry data is typically retained for up to 24 months. Enrolment and course records may be retained for longer periods to support learner history and any applicable compliance requirements.

7. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal data, including the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to legal obligations
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and will ask you to verify your identity before acting on your request.

8. Cookies

We use cookies and similar technologies to support the functioning of our website and to understand how it is used. For full details on the types of cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Security

We take reasonable technical and organisational steps to protect the personal data we hold. However, no method of electronic transmission or storage is entirely without risk. If you have concerns about the security of information you have shared with us, please contact us directly.

10. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy notices independently.

11. Children

Our courses are designed for adult learners. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted personal information through our website, please contact us so we can address it appropriately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or requests regarding this Privacy Policy or how we handle personal data, please contact us:

• Email: [email protected]
• Phone: +66 81 359 6204
• Post: Codeloom, 59 Sathon Tai Road, Sathon, Bangkok 10120, Thailand